Terms & Conditions

This page (together with our Privacy Policy, Terms of Website tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) or Services listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products or Services to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products or Services from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products or Services from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 11^th April 2016.

These Terms, and any Contract between us, are only in the English language.

1. Information about us

1.1 We operate the website www.medical-world.co.uk. We are Medical World Limited, a company registered in England and Wales under company number 02997316 and with our registered office and trading address at 9 Swan Lane Industrial Estate, Swan Lane, West Bromwich B70 0NU (Company Address). Our VAT number is GB655204549.

1.2 Contacting us if you are a consumer:

(a) To cancel a Contract in accordance with your legal right to do so as set out in clause 12, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at sales@medical-world.co.uk or contact our Customer Services team by telephone on 0121 580 6600. If you are emailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail then your cancellation is effective from the date you send us the e-mail.

(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 0121 580 6600or by e-mailing us at sales@medical-world.co.uk.

(c) If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

1.3 Contacting us if you are a business.

You may contact us by telephoning our customer service team at 0121 580 6600 or by e-mailing us at sales@medical-world.co.uk. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 21.3.

2. Our Products

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.

2.3 The packaging of the Products may vary from that shown on images on our site.

2.4 The Products are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by us for trained or untrained personal using or misusing the Products.

3. Use of our site

Your use of our site is governed by our Terms of Website. Please take the time to read these, as they include important terms which apply to you.

4. How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

5. If you are a consumer

This clause 5 only applies if you are a consumer.

5.1 Certain Products or Services on our site can only be purchased if you satisfy the legal age requirement for that product. Pharmaceutical Products can only be purchased by a registered medical professional on a 30 day invoice account (Secure Account). We are not allowed by law to supply these Products or Services to you if you do not satisfy these requirements.

6. If you are a business customer

This clause 6 only applies if you are a business.

6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products or Services.

6.2 These Terms and our Privacy Policy and Terms of Website constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

6.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them or our Privacy Policy and Terms of Website.

6.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

7. How the contract is formed between you and us

7.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

7.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.3.

7.3 We will confirm our acceptance to you by sending you an e-mail once we have received payment (Order Confirmation). The Contract between us will only be formed when we send you the Order Confirmation.

7.4 If we are unable to supply you with a Product or Service, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 16, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products or Services, we will refund you the full amount including any delivery costs charged as soon as possible.

8. Our right to vary these Terms

8.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

8.2 Every time you order Products or Services from us, the Terms in force at the time of your order will apply to the Contract between you and us.

9. purchase of controlled drugs, pharmaceutical products and pom

9.1 All products listed under the pharmaceuticals section of our site (Pharmaceutical Products) and prescription only medicines (POM) can only be purchased through a Secure Account.

9.2 Drugs listed under the schedules of the Misuse of Drugs Regulations (2001) (Controlled Drugs) can only be purchased through a Secure Account; the purchaser must hold any required licences and the online order must be accompanied by a written order from the authorised Medical Practitioner setting out:

(a) The practice address;

(b) The Medical Practitioner’s name;

(d) The Medical Practitioner’s signature.

9.3 Products under schedule 4 and 4 Part II of the Misuse of Drugs Regulations (2001) will not be dispatched without a written order.

9.4 For any clinic that is not a doctors surgery and does not have a Medical Supervisor Products falling under schedules 2, 3. 4 and 4 Part II of the Misuse of Drugs Regulations (2001) must be named substances on the pharmaceutical wholesaler’s licence, a copy of which must be sent to us before the scheduled Pharmaceutical Products and POM will be dispatched.

9.5 If we become aware, at any point prior to delivery of any Pharmaceutical Products or POM, that the requirements of this clause 9 have not been met, we may, at our discretion, suspend your order. If the requirements of this clause 9 are not subsequently met to our satisfaction, we may terminate the order with immediate effect.

10. supply of services

10.1 We shall provide the services in relation to repair, recalibration, refilling or maintenance of Products (Services) in accordance with the specification as agreed between us in all material respects.

10.2 We have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and we will notify you of this in any such event.

10.3 We warrant that the Services will be provided using reasonable skill and care.

11. customers obligations

11.1 You shall:

(a) Ensure that the terms of your order and any specific requirements for a Product or Service are communicated accurately to us;

(b) Co-operate with us in all matters relating to the Services;

(c) Provide us, our employees, agents, consultants and subcontractors, with access to your premises, office accommodation and other facilities as reasonably required by us to provide the Services;

(d) Provide us with such information and materials as we may reasonably require to supply the Services, and ensure that such information is accurate in all material respects;

(e) Obtain and maintain all necessary licenses, permissions and consents which may be required for the Products and Services before the Delivery Date;

(f) Only return Products to us once you have obtained a preauthorisation number from a member of our sales team.

12. Your consumer right of return and refund

This clause 12 only applies if you are a consumer.

12.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 12.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product or Service, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

12.2 However, this cancellation right does not apply in the case of:

(a) Products which we do not hold in stock and have to specifically order from our supplier to meet your request (we will notify you before the order is placed if the item is not in stock) (Non Stock Product); and

(b) Sealed or sterile Products once these Products have been opened after you have received them.

12.3 Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed.

(a) If you order a single Product or Service the end of the cancellation period is 14 days after the date on which the product is received.

(b) If you order multiple Products or Services or receive delivery of a Product in instalments, the end of the cancellation period is 14 days after the date on which you receive the last Product or last instalment.

12.4 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at Sales@Medical-World.co.uk or contact our Customer Services team by telephone on 0121 580 6600. If you are e-mailing us please include your order number to help us to identify it. If you send us your cancellation notice by e-mail then your cancellation is effective from the date you send us the e-mail. For example, you will have given us notice in time as long as you get your e-mail us before midnight on that day.

12.5 If you cancel your Contract we will:

(a) Refund you the price you paid for the Products or Services. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop.

(b) Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 12.8;

(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

12.6 If you have returned the Products to us under this clause 12 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

12.7 We will refund you on the credit card or debit card used by you to pay.

12.8 If a Product has been delivered to you before you decide to cancel your Contract:

(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Please contact our sales team on 0121 580 6600 to obtain a pre-authorization number and make the returns arrangements. Products will not be accepted for return without a pre-authorisation number.

12.9 unless the Product is faulty or not as described (in this case, see clause 12.6), you will be responsible for the cost of returning the Products to us. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

13. BUSINESS CUSTOMER RETURNS

This clause 13 only applies if you are a business.

13.1 If Products have been ordered in error or are not as expected they can only be returned with a pre-authorization number. Returned Products without a pre-authorization number will not be accepted. To obtain a pre-authorization number and make return arrangements please contact a member of our sales team on 0121 580 6600.

13.2 Products must be returned within 7 days or receipt and must be un-used and in their original packaging.

13.3 Large or heavy Products will be subject to a minimum 10% handling and inspection fee.

13.4 The following Products cannot be returned:

(a) Controlled Drugs;

(b) Pharmaceutical Products that have been opened or have had their seals broken;

(d) Refrigerated or frozen Products; and

(e) Products that have not been issued with a returns note.

13.5 Incorrectly ordered Products that are accepted for return will be debited 10% of the net value for each month the customer is in possession of the Products.

14. DELIVERY

14.1 We will contact you with an estimated delivery date.. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 22 for our responsibilities when this happens.

14.2 If no one is available at your address to take delivery and:

(a) delivery is by Our Carrier, the Product will go back to the Company Address and we will contact you to arrange delivery;

(b) delivery is by courier, the courier will leave a card with contact information to arrange for collection or redelivery. If the courier is unable to deliver the Products after 3 attempts then the Products will be returned to the Company address. The courier will charge us for this and we will seek to recover that cost from you.

14.3 Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.

14.4 Delivery charges:

(a) £7.50 for orders to mainland United Kingdom;

(b) Orders to mainland United Kingdom over £99.00 qualify for free delivery;

(c) Delivery to local customers with a secure account is free with orders over £70+VAT, and is made using our own vehicles/carriers. We will clarify at the time your order is made if you qualify for free delivery.

14.5 There will be additional delivery charges for:

(a) Large and heavy furniture and equipment;

(b) Delivery to the Channel Islands, Scottish Highlands, and Islands, or Northern Ireland;

(d) International Delivery Destinations.

14.6 Standard delivery for large or heavy Products will be to the ground floor only.

14.7 Please state any special delivery instructions at the time of placing the order to allow us to give you a quotation. We will confirm any additional delivery charges prior to dispatching the Product.

14.8 In the event that you specify any special delivery instructions (including, but not limited to, the matters listed in clause 14.5) our contract with you will not become binding until we have agreed a price for and method of delivery (notwithstanding that an automated Order Confirmation will already have been sent).

14.9 You will need to ensure someone is present at the time of delivery to sign for the consignment, if any of the parcels are damaged or missing you must notify us within 24 hours of the delivery.

14.10 You own the Products once we have received payment in full, including all applicable delivery charges.

This clause 14.11only applies if you are a Business.

14.11 In the event of non-arrival of goods you should inform us within 14 days of the date of the invoice or advice of dispatch, otherwise no claims can be considered.

This clause 14.12 only applies if you are a consumer.

14.12 If we miss the agreed delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:

(a) we have refused to deliver the Products;

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

14.13 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 14.12, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

14.14 If you do choose to cancel your Order for late delivery under clause 14.13 or clause 14.14, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

15. International delivery

15.1 We deliver worldwide however; there are restrictions on some Products for certain countries outside of the United Kingdom (International Delivery Destinations)..

15.2 If you order Products from our site for delivery to an International Delivery Destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

15.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

15.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

16. Price of products, Services and delivery charges

16.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 16.6 for what happens if we discover an error in the price of Product(s) you ordered.

16.2 The price of Services will be as quoted on our site or as agreed between us at the time of placing your order.

16.3 Prices for our Products and Services may change from time to time, but changes will not affect any order you have already placed.

16.4 The price of a Product or Service is subject to VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. If you are exempt from paying VAT you must provide a valid certificate at the time of ordering, please send it to sales@medical-world.co.uk with the subject as your order number.

16.5 The price of a Product does not include delivery charges, please see clauses 12.4 and 12.5 for more information about delivery charges

16.6 Our site contains a large number of Products and Services. It is always possible that, despite our best efforts, some of the Products or Services on our site may be incorrectly priced. If we discover an error in the price of the Products or Services you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product or Service at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Product or Service and refund you any sums you have paid.

17. How to pay

17.1 Except as set out below, you can only pay for Products and Services using the secure World Pay facility to make payments by credit or debit card.

17.2 Payment for the Products and Services and all applicable delivery charges is in advance unless you have a Customer Account. We will not dispatch your order until payment has been received.

17.3 Payment for deliveries to International Delivery Destinations must be made by bankers draft or CHAPS transfer at the time of the order.

18. secure accounts

18.1 Secure Accounts are required for the purchase of Pharmaceutical Products, POMs and Controlled Drugs.

18.2 To create a new account you must provide one of the following:

(a) The GMC number of the doctor or prescribing nurse; or

(b) The GDC number of the dentist; or

(d) The RCVS number of the Veterinarian;

and

(e) The practice address.

18.3 We reserve the right to refuse to create, suspend or terminate a Secure Account at any time if we are of the reasonable belief that we are not permitted by law to sell a Product to the account holder or, at our absolute discretion, for any other reason.

18.4 Credit accounts:

(a) The credit limit is set by us and we reserve the right to change the limit;

(b) The credit period is 30 days;

(d) The Title in the Products remains with us until the credit has been repaid in full.

19. Manufacturer guarantees

19.1 Some of the Products or Services we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

19.2 If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

20. Our liability if you are a business

This clause 20 only applies if you are a business customer.

20.1 Unless we agree otherwise, we only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.

20.2 Nothing in these Terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(d) defective products under the Consumer Protection Act 1987.

20.3 Subject to clause 20.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a) any loss of profits, sales, business, or revenue;

(b) loss or corruption of data, information or software;

(d) loss of anticipated savings;

(e) loss of goodwill; or

(f) any indirect or consequential loss.

20.4 Subject to clause 20.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £2,000,000.

20.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

21. Our liability if you are a consumer

This clause 21 only applies if you are a consumer.

21.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

21.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

21.3 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.

22. Events outside our control

22.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 22.2.

22.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

22.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

22.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

23. Communications between us

23.1 When we refer, in these Terms, to "in writing", this will include e-mail.

23.2 If you are a consumer you may contact us as described in clause 1.2.

23.3 If you are a business:

(a) Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.

(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.

(c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

(d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

24. Other important terms

24.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.

24.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of the manufacturers guarantee in clause 19to the recipient of the gift without needing to ask our consent.

24.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of the manufacturers guarantee at clause 19, but we and you will not need their consent to cancel or make any changes to these Terms.

24.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

24.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

24.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

24.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

24.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

Schedule - MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract)

To Medical World Limited of 9 Swan Lane Industrial Estate, Swan Lane, West Bromwich, B70 0NU whose email address is sales@medical-world.co.uk and contact number is 0121 580 6600.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate